Shipping Policy
Standard delivery for Ready Stock
Our aim is to have your items shipped to you as fast as possible. IKO GREEN ENTERPRISE aims to deliver the products around 1-4 business days within West Malaysia upon received payment on purchase order, 3-7 business days to East Malaysia and overseas order will be further advised.
We are unable to guarantee that all orders will be delivered within the stipulated time frame as we are using third party courier service such as PosLaju, Nationwide, Aramex and GDex.
IKO GREEN has no control over the operating procedure by the third party courier services. Hence, in the case of delay in product delivery, IKO GREEN will notify users via email or mobile message. If users did not receive any email from IKO GREEN more than 2 weeks, kindly contact admin@ikogreen-online.com.
If we are unable to meet the estimated delivery date IKO GREEN shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier services.
To track your order, please use the tracking ID sent to you in the confirmation email or mobile message of your items have been shipped out. As a precaution, please keep the receipt of the delivered product.
In the rare circumstance that your item has a defect or is missing from your order please contact IKO GREEN at admin@ikogreen-online.com.
Standard delivery for Pre-order
Delivery for pre-order items will be dispatched in 5-7 days after IKO GREEN received the products. If items were out of stock from the manufacturer and users do not wish to wait for the products, IKO GREEN will fully refund in CASH TERM.
Refund Policy
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
· Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
· Any item that is returned more than 7 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
· If you haven’t received a refund yet, first check your bank account again.
· Then contact your credit card company, it may take some time before your refund is officially posted.
· Next contact your bank. There is often some processing time before a refund is posted.
· If you’ve done all of this and you still have not received your refund yet, please contact us at admin@ikogreen-online.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@ikogreen-online.com and send your item to: 16, Jalan USJ 13/5F, UEP Subang Jaya, 47630 Subang Jaya, Selangor, Malaysia.
Shipping
To return your product, you should mail your product to: 16, Jalan USJ 13/5F, UEP Subang Jaya, 47630 Subang Jaya, Selangor, Malaysia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over RM50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.